Frequently Asked Questions (FAQ)

1. What is Coffemug?

Coffemug is an online store specializing in portable coffee machines, designed for coffee lovers who want to enjoy high-quality coffee anywhere—at home, in the office, while traveling, or outdoors.

2. What types of portable coffee machines do you offer?

We offer a variety of compact, lightweight, and rechargeable coffee machines that allow you to brew espresso or coffee on the go. Our models include:

• Manual coffee makers (no electricity required)
• Battery-powered espresso machines
• USB rechargeable coffee makers
• Car-powered coffee machines (12V/24V)

3. Do I need ground coffee or coffee capsules?

It depends on the model you choose! We offer machines that work with:

• Ground coffee
• Nespresso-compatible capsules
• Dolce Gusto-compatible capsules

Check the product description to ensure compatibility with your preferred coffee type.

4. How does the portable coffee machine work?

Each model works differently, but most require:

• Adding water (hot or cold, depending on the model)
• Inserting ground coffee or a capsule
• Pressing a button or manually pumping to extract the coffee
• Enjoying your fresh espresso anywhere!

Some machines include a built-in heating system, while others require preheated water.

5. Can the coffee machine heat water?

Some models have a built-in heater, meaning they can heat cold water for you. Others require you to add pre-boiled hot water before brewing. Be sure to check the product details before purchasing.

6. How long does it take to brew a coffee?

Most of our portable machines take between 1 to 3 minutes to prepare a fresh espresso, depending on the model and water temperature.

7. How is the machine powered?

Our portable coffee makers are available in different power options:

• Rechargeable battery (USB-C or micro-USB charging)
• Manual operation (no electricity needed)
• 12V/24V car adapter for road trips

8. How do I clean the coffee machine?

Cleaning is simple! Most models just need to be rinsed with warm water after each use. Some components are dishwasher safe, while others require manual cleaning. Always refer to the user manual for specific care instructions.

9. What is the battery life of rechargeable models?

Battery life depends on usage, but on average:

• USB rechargeable models can make 3 to 5 cups per full charge
• Larger battery models can make up to 10 cups
• Charging time varies from 1 to 3 hours

10. Can I use the machine in my car?

Yes! We offer 12V/24V coffee machines that plug into your car’s power outlet, perfect for long road trips and camping.

11. What is your shipping time?

Shipping times depend on your location:

• Standard Shipping: X to X days
• Express Shipping: X to X days

You will receive a tracking number once your order is shipped.

12. What is your return and warranty policy?

We offer a 30-day return policy on unused products. If your machine is defective or arrives damaged, we will replace or refund it. Our coffee machines come with a manufacturer’s warranty (X months/X years) for added peace of mind.

13. How do I contact customer support?

You can reach us via:

• Email: [Your email]
• Live Chat (on our website)
• Social Media: [Your social handles]

We’re available Monday to Friday from X AM to X PM to help with any questions!